Personalization is only possible through my.ticket.io, our self-service portal.
To use the portal, you must register with the email address you used when ordering the tickets.
Once you have registered, you can log in and use all the features of the portal.
Once you are registered and logged in, you will see all your tickets for events that are scheduled for the future. You can also see in this view whether the respective tickets need to be personalized.
If personalization is required, a notification will appear after logging in, indicating that the tickets need to be personalized.
To carry out the personalization, simply click on the red person icon displayed below the event name.
After personalization, the tickets do not need to be downloaded again, as the personalization is stored in the barcode and will be read at the entrance.
Additionally, you can personalize the tickets again at any time by simply clicking on the person icon "Personalize tickets".
If no notification about personalization appears in the portal, your tickets do not need to be personalized or this has already been successfully completed.
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