Your shipping tickets will be sent to you as indicated. In exceptional cases, delivery can unfortunately take up to 10 business days. Please contact us at support@ticket.io if your shipping tickets have still not arrived after 10 business days.
If the shipping tickets do not arrive, we will invalidate the tickets that have already been sent so that no one can use your tickets. Afterwards, your shipping tickets will be sent to you again.
Alternatively, you can already download your tickets in our self-service portal at https://my.ticket.io/.
To use the self-service portal, you must register with the email address you used to book your tickets. Please note that purchasing tickets is not the same as registration.
Once you have registered, you can log in and use all the features of the self-service portal.
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